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4 Steps to Handling "Smelly" Employee Problems - Retail Staff Development Tip 21



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By : Carey James    14 or more times read
Submitted 2010-09-01 23:18:02
This downside occurs more often than you would imagine but it's never fun to house so several managers simply do not. How do you handle problems with an employee's personal hygiene while not hurting their feelings?
Well, the solution pain and simple is that you simply can not tell an employee they need a problem with personal hygiene while not hurting their feelings and most likely making them embarrassed. All you'll do is minimize their embarrassment and help them perceive that you are on their side - not making an attempt to ridicule or belittle them. But you DO have to inform them, for you sake, your customer's sake and for his or her sake.
It is kind of like when you're at a business lunch and realize out afterward that you've got had a chunk of spinach stuck in your teeth the whole time. Does one not want somebody would have just told you?! I've got had to try to to this several times in my career as a retail manager and here are my best suggestions for approaching this tricky meeting with your employee.
1. You'll be feeling terribly anxious and apprehensive when you raise your employee to return speak to you. It is natural. Nobody likes to be the bearer of unhealthy news and this piece of knowledge is notably sensitive. But the calmer and additional matter-of-truth you're, the easier this meeting can be for both of you. Take many deep breaths and compose yourself.
2. Build certain this talk takes place during a very non-public place where you may not be interrupted. If you are doing not have an office with a door, go out for occasional or notice a time when solely you and the worker are in the store. Nothing will build your employee additional embarrassed than having others overhear the conversation.
3. Do not beat round the bush, build little speak, or use euphemisms. Look the employee right in the attention and say, "Jane, I need to speak to you regarding something that's tough for me to mention and it may be uncomfortable for you to hear. I've got noticed recently that you have a strong body odor that would be offensive to our customers. I'm certain you are doing not apprehend that this is a downside which is why I am bringing it to your attention." Sometimes at now the will be upset, apologize, make a case for that no, they did not recognize, and so on. Some might cry. That is OK.
4. Be understanding and sympathetic however firm. Offer specific directions about what you expect from them. "Jane, it's important that you just shower each morning before you return to work and use deodorant every day." DO NOT assume that they grasp what to try to to to correct the problem.
That's it! 99% of the time this conversation will be sure of the problem. For the other one% you'll want to recommend that they see a doctor. If it's not a medical downside and that they still do not come back to work smelling clean and recent, it's time to start out the disciplinary action process.
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